FAQ’s

For liability reasons, our insurance carrier prohibits anyone being inside the van except our groomers while grooming is in progress.

For your dog’s first visit, we do require you to be home for a quick meet-and-greet. After that, many clients arrange access so we can groom while they’re at work or out.

Yes, we do. Our groomers are professionally trained to provide quality service for both puppies to senior dogs. At mobile Pet Spaws, we required that all puppies are 4-6 months of age and fully vaccinated at the time of their first groom.

No. Our mobile units are equipped with a commercial generator which supplies all of our electricity. We have two separate water tanks: one filled daily with fresh water and the other stores the used bath water. And, our vans are equipped with water heaters in order to provide a warm and cozy bath.

We accept cash, check(payable to Mobile Pet Spaws), and card(4% card processing fee). Tips go directly to your groomer. They accept Venmo, Cashapp, cash or checks.

Most grooms take about 1.5–3 hours depending on your dog and the services needed. We use a 3-hour arrival window to account for traffic and previous appointments running long.

Severe mats can cause skin irritations and hide other conditions such as hot spots, dermatitis, seborrhea, cuts, scabs, sores and redness. It is not unusual to encounter these problems when the coat is stripped from a badly matted animal, and it is definitely in your pet’s best interest to address them. We do not demat dogs. If a dog is matted, we will need to shave it down.

Here are a few tips that should make his life and yours easier. Most importantly, if you don’t have time to comb him to the skin, don’t bathe him! Washing a tangled dog or cat will have the same effect as washing a woolen sweater in hot water! The tangles shrink and tighten as they dry. Before bath, completely brush and comb to the skin. Concentrate on the chest, stomach, and armpits where friction and wet grass cause the most tangling. Check with a fine comb under his collar and right behind his ears. These areas tend to tangle the most. Ask your groomer to show you the correct combs and brushes to use. Use products made specifically for your type of pet as over-the-counter shampoos generally are too harsh and drying to your pet’s hair and skin. Remember, your groomer would much rather groom a happy, mat-free pet than one that is miserably tangled and thinks groomers are bad guys because they pull his hair!

We don’t de-mat severely matted coats because it’s painful for dogs; in those cases, a shave-down may be necessary. Aggressive behavior or safety concerns may result in a show-up fee if we cannot complete the groom.

Excessively dirty or other conditions which make shaving not only more difficult than a normal haircut, but usually necessary. Stripping, especially a dirty, matted coat, also subjects our clippers and blades to unusual wear and tear which can be costly to maintain or replace. In addition, great care and extra time is required in an effort to shave the coat evenly. A shave-down will be performed with the owner’s consent.

: Our motto is: “Quality over quantity”. Mobile grooming is a specialized service that offers convenience, we come to your home or place of work. Less stress for the pet in a cage free environment and one-on-one service from start to finish.

Including traffic, weather, and how expediently each preceding client is groomed. With this in mind, the groomer may be ahead or behind with his/her schedule; therefore, it is impossible for us to give you an exact time. Each client is important to us and we do our very best to stay on time. However, when an unexpected event occurs, we will contact you as soon as possible.